CURRICULUM · MODULE 1
Core expectations for all CTCA Certified Breakers including conduct, communication, and business practices.
LEARNING OBJECTIVES
SECTION 1
How you carry yourself as a breaker defines the trust collectors place in you — and in the certification you hold.
SECTION 2
Clear, honest, and timely communication is the lifeblood of collector trust. Every interaction reflects your professionalism.
Respond to collector inquiries within a reasonable timeframe — generally within 24–48 hours on business days.
Do
Don't
Clearly communicate all break details, pricing, shipping policies, and expectations before collectors commit.
Do
Don't
Maintain a professional demeanor across all platforms — streams, social media, email, and direct messages.
Do
Don't
Maintain documentation of break results, communications, and transactions to support transparency and accountability.
Do
Don't
SECTION 3
How you run your business — from compliance to fulfillment — determines whether collectors can rely on you for the long term.
Operate within all applicable local, state, and federal laws — including business registration, sales tax, and consumer protection regulations.
Deliver what collectors paid for — promptly, safely, and with tracking. Fulfillment is a core measure of professionalism.
Build your business around collector satisfaction. Loyal customers come from consistently positive experiences.
Protect your professional reputation actively. Your standing reflects on all Certified Breakers and the CTCA.
Professionalism is not a one-time achievement. Commit to ongoing growth and education.
Recognize and avoid practices that cross ethical lines — even when they are technically legal or common in the hobby.
KEY TAKEAWAYS