CTCA TRUSTED RETAILER CERTIFICATION

Trusted Retailer Application

Complete this application to begin your certification review. Approved applicants advance to documentation, education, and a certification exam.

1 · Business Verification

Business Name*

Legal Business Name

Owner First Name*

Owner Last Name*

Email Address*

Phone Number

Business Address*

City

State / Region

Postal Code

Country

Tax ID / EIN (kept confidential)

Business Insurance

Years in Operation

Website

Business Type

Categories (select all that apply)

2 · Consumer Protection & Operations

Published Return/Refund Policy?

Published Shipping Policy?

Briefly describe your order fulfillment process

3 · Standards & Agreements

I agree to the Consumer Protection Standards: clear pricing, honest descriptions, accurate condition disclosure, no deceptive marketing, published return/refund and shipping policies, and timely customer communication.

I agree to maintain documented operational processes for order fulfillment, inventory, packaging, lost packages, customer service response times, and complaint resolution.

I agree to sign and uphold the CTCA Code of Ethics — including no knowingly selling altered or counterfeit products, no fake scarcity, no misleading pack odds, no shill bidding, no undisclosed conflicts of interest, and respectful treatment of customers.

I attest that, to the best of my knowledge, there are no open government enforcement actions, relevant fraud/theft convictions, unresolved customer complaint patterns, or marketplace suspensions that would materially affect this application. I agree to cooperate with any review.

I agree to complete the required CTCA training modules (hobby ethics, consumer protection, fraud prevention, shipping, counterfeit awareness, industry standards, complaint handling) and pass the certification exam (80% passing score).

4 · Applicant Statement

Why do you want to earn CTCA Trusted Retailer Certification?*

How did you hear about the CTCA?

I confirm the information provided in this application is accurate. I understand this application is for initial review and does not guarantee certification. Certification reflects compliance with CTCA standards and is not a guarantee of business quality or future performance.